With so many people speaking so many different languages, communicating in certain situations can be extremely difficult, if not impossible. Even when somebody is bilingual or partially bilingual, a message is usually better received when it is spoken in the person’s native language.
It’s impossible to have a translator for every possible language onsite at all times, but that doesn’t mean having the ability to translate is any less important. Whether you are running a business that frequently provides to non-English speaking customers or are operating a hospital or some other institution that provides for a diverse range of individuals, the right interpretation service will help you improve your customer service and build relationships with individuals from varying backgrounds.
What Are On-Demand Interpretation Services?
As opposed to a scripted translation or a recording from a translation software, on-demand interpreters are professionals that you can access at any time. These are live interpreters that join your conversation to translate your message into the recipient’s language. Interpretations can be completed over the phone, in person, or during a video call, and either person will be able to initiate the interpretation.
The quality of these interpretations is extremely reliant on the reliability of the service providers. The Ezispeak telephone interpreting service, for example, is known for being innovative and effective, but not all interpretation services offer this level of sophistication. An excellent interpretation service will have a wide network of interpreters covering as many languages as possible and will be able to connect you with the right professional quickly.
Provide Multilingual Service and Support
The ability to communicate with customers and resolve issues is a major aspect of running a business, and a reliable interpreting service can help you improve your ability to communicate with customers who speak different languages.
The right interpreting service will give you the tools you need to address customer concerns and answer questions in a variety of different languages. In doing so, you not only improve customer experience, but you also reduce some of your workload in the process. Your interpreting service will do as much as they can, but when the interaction becomes too complex, they can transfer things to you and interpret the rest of the conversation.
Get Beneficial Insights to Your Phone Calls
When you implement these services, you might also gain access to certain insights that you wouldn’t have before. For example, you can learn about the number of calls that you take, the number of calls that get abandoned, and the number of calls in each language, among other statistics. As a result of the access to information, you can continue to optimise your business operations and make more informed commercial decisions that are supportive of your goals.
As long as you are working with the right service providers, you can dramatically improve your relationships with non-English speaking consumers. Not only will you be able to communicate your message better, but you will also get a better understanding of your customers and their needs.